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Wallet icon Coin icon Rate 3 000 € - 4 200 € / month info
Timer icon Form of cooperation Full-time
Briefcase icon Sector Logistics
Location icon Location Belgicko

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 6 months with the possibility of extension
Period of cooperation 01.11.2024 - 30.04.2025
Start date 01.11.2024 or by agreement
Technology
  • MS Azure
  • Office 365
Languages
  • English flag English - active, B2/C1/C2
  • French flag French - active, B2/C1/C2

Project description

  • providing support to first-level end users and solving technical problems
  • guiding users through the process of solving technical IT problems
  • obtaining important and specific information by asking questions about the problem
  • diagnosing problems and, if necessary, directing unresolved issues to the next level of support
  • end-user support when using PCs, printers, laptops, Microsoft Office and MS Windows and common applications in a Windows environment
  • responsibility for L1/L2 level support
  • cooperation possible 80% - 100% ON-SITE [Virton, Belgium]
  • working days spent in Belgium will be compensated by +45 EUR/ MD to the agreed installment
  • travel expenses (accommodation, plane tickets) will be covered

Project requirements

  • min. 2 years of professional experience with end-user support
  • good knowledge or experience with computers, printers, laptops
  • experience with
    • administration of MS Windows and Office365 and their basic troubleshooting
    • access and authorization management (O365/ Active Directory/ Azure Administration)
    • by installing VPN clients
    • administration of common applications under MS Windows
    • remote support ( TeamViewer )
  • great advantage of experience with
    • by MS Windows Server administration
    • by setting up Active Directory and file permission on repositories
    • simple settings on Cisco Meraki or a similar device (e.g. changes in VLAN)
    • virtual host settings in VMWare (VM check, storage increase, hosts realloc... )
    • Veeam backup management
    • MS Windows patch management

  • French at a communication level (both spoken and written)
  • English at a communication level (both spoken and written)
  • the ability to correctly diagnose problems and, if necessary, direct unresolved problems to the next level of support (L3)
  • technical education is an advantage
  • excellent communication skills and time management
  • active listening and empathy towards colleagues
  • ability to solve problems
Are you interested in this project?
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Are you interested in this project?
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