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Wallet icon Coin icon Rate 120 000 CZK - 150 000 CZK / month info
Timer icon Form of cooperation Full-time / 60% Remote
Briefcase icon Sector Energy
Location icon Location Praha

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 1 year with the possibility of extension
Period of cooperation 01.10.2025 - 30.09.2026
Start date 01.10.2025
Languages
  • English flag English - active, B2/C1/C2
  • Slovak or Czech flag Slovak or Czech - native

Project description

  • collaboration in a newly formed team that develops digital assistants and conversational platforms for various customer channels
  • participation in the design and implementation of processes in low-code environments with a focus on chatbots, voicebots and digital assistants
  • mapping current and future processes with an emphasis on automation and customer experience
  • design of conversational flows and optimization of user experience
  • implementation of business logic, rules and integrations using low-code tools
  • preparation of test scenarios, monitoring KPIs (resolution rate, dropout rate) and performance optimization
  • cooperation with UX designers, developers and data analysts at agile ceremonies
  • cooperation takes place in a hybrid mode: onsite approx. 1-2× a week, the rest remote

Project requirements

  • Advanced experience with:
    • business analysis and process mapping
    • designing conversational flows and optimizing interactions
    • working in agile teams (Scrum)
  • Experience with:
    • low-code/no-code tools (e.g., Cognigy, Make, Power Automate, UiPath, Zapier)
    • integrating systems using APIs, CRM, ticketing or BPM tools
    • creating and optimizing customer journeys
  • Advanced knowledge of:
    • designing dialogue logic and intent models
    • configuring workflows and automation scenarios
  • Knowledge of:
    • conversational platforms (Cognigy, Dialogflow, etc.)
  • Advantage:
    • experience with RPA, OCR, API integrations
    • knowledge of CX metrics, digital funnels or service process optimization
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