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Wallet icon Coin icon Rate 3 000 € - 5 100 € / month info
Timer icon Form of cooperation Full-time / 40% Remote
Briefcase icon Sector Insurance
Location icon Location Bratislava

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 7 months with the possibility of extension
Period of cooperation 01.06.2026 - 31.12.2026
Start date 01.06.2026 - 15.06.2026
Project duration 7 months with the possibility of extension
Period of cooperation 01.06.2026 - 31.12.2026
Start date 01.06.2026 - 15.06.2026
Technology
  • Office 365
  • SQL
  • JIRA
  • ServiceNow
Languages
  • English flag English - active, B2/C1/C2
  • Slovak or Czech flag Slovak or Czech - native

Project description

  • support the senior Business Analysts team in operational activities related to the PER system (Performance Evaluation & Reward) operation
    • the project focuses on supporting a team working with financial systems and data interfaces in an enterprise environment
  • the role is oriented towards IT operations support, monitoring of system processes, incident resolution, and documentation management
  • the candidate will combine:
    • operations support
    • business analysis
    • incident management
    • support of change requests and testing
  • this is a hands-on analytical-operational role requiring a combination of:
    • technical thinking
    • communication
    • independence
    • ability to navigate processes and systems
  • tasks and responsibilities:
    • system parameterization of PER (setting dates for opening/closing accesses)
    • monitoring and management of interfaces between financial applications
    • resolution of incidents and tickets
    • problem analysis and root cause investigation
    • communication with stakeholders and users
    • support for:
      • testing
      • deployment activities
      • change requests
    • preparation and updating of documentation
    • coordination of regular operational activities
    • data validation and basic work with SQL
       
  • collaboration possible in a hybrid ON-SITE / REMOTE mode, with at least 3 days per week on-site (Bratislava)
  • final remuneration depends on the candidate's experience and the progress of the selection process

Project requirements

  • min. 2-4 years of project experience in IT operations or IT support
  • experience with:
    • incident management (L2/L3)
    • ticketing systems
    • analysis of data flows and interfaces
    • testing or change management
  • good knowledge of SQL (data analysis)
  • ability to:
    • analyze problems
    • identify root cause
  • very good communication skills
  • ability to work independently
     
  • active knowledge of English spoken and written (min. B2-C1)
    • communication with an international team
  • active knowledge of Slovak language spoken and written (native)
    • communication with the local team
       
  • advantageous:
    • knowledge of:
      • ServiceNow
      • Jira / Azure DevOps
    • experience with:
      • financial systems or processes
      • ServiceNow
    • experience in an enterprise environment
    • experience with process automation or optimization
       
  • assertiveness
  • strong organizational, negotiation and analytical skills
  • open to new ideas and visions
  • ability to react flexibly and adapt to change
  • proactive approach
  • ability to work independently as well as within a global team
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