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Wallet icon Coin icon Rate 50 000 CZK - 60 000 CZK / month info
Timer icon Form of cooperation Part-time / 80% Remote
Briefcase icon Sector Information Technology
Location icon Location Praha

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 12 months with the possibility of extension
Period of cooperation 02.03.2026 - 01.03.2027
Start date 02.03.2026 or by agreement
Technology
  • Office 365
Languages
  • English flag English - active, B2/C1/C2
  • Slovak or Czech flag Slovak or Czech - native

Project description

  • Advanced user support (L1/L2, first and second contact)
  • Identity and access management in Microsoft 365 / Entra ID (Azure AD)
  • Implementation of Microsoft Intune
  • Password reset, MFA management, basic work with Conditional Access
  • Adding/removing licenses, roles, and permissions in the M365 admin portal
  • Management of user accounts, groups, and mailboxes
  • Support and basic configuration of Outlook, Teams, OneDrive (optionally SharePoint) applications:
    • Solving login, synchronization, access, and permission issues
  • Checking M365 Service Health / Message Center, proactive work with incidents
  • Logging, analysis, and prioritization of tickets (ITSM tool)
  • Extended support for HW and end devices:
    • PC, printers, network elements, VPN, basic troubleshooting
    • Escalation of more complex problems to L2/L3 or external suppliers
  • Collaboration on digitization and optimization tasks:
    • Improving processes, documentation, standardization, partial automation
  • Mostly remote - Part-time currently set to 4 days a month and onsite according to the type of SLA and form of support activity - Prague, Central Bohemia, Eastern Bohemia

Project requirements

  • Practical experience with Microsoft 365, experience with Microsoft Intune implementation (at least good knowledge) and orientation in the admin environment
  • Experience with managing user accounts, groups, licenses, and accesses
  • Experience with supporting Outlook, Teams, OneDrive applications
  • Good orientation in the field of end devices and basic network connectivity
  • Ability to independently solve common and more complex support requests
  • Very good communication skills:
    • Ability to clearly explain technical solutions to non-technical users
  • Reliability, responsibility, and proactive approach
  • Willingness to further develop and take on responsibility
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