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Wallet icon Coin icon Rate 4 800 € - 5 800 € / month info
Timer icon Form of cooperation Part-time / 90% Remote
Briefcase icon Sector Information Technology
Location icon Location Bratislava

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 12 months with the possibility of extension
Period of cooperation 18.11.2024 - 31.10.2025
Start date 18.11.2024 or ASAP
Languages
  • English flag English - conversational, B1
  • Slovak or Czech flag Slovak or Czech - native

Project description

  • cooperation in the administration and maintenance of IBM ACE on TEST, UAT and PROD environments
  • performing regular checks of operational components and daily monitoring of logs
  • ensuring backup and disaster recovery (DR) according to established SLAs and maintaining system availability at the level of 99.5%
  • performing scheduled system updates including monthly security patches and critical updates as needed
  • providing support and resolving incidents in accordance with SLA guidelines:
    • critical incidents : Response within 2 hours, resolution within 48 hours
    • high incidents : Response within 4 hours, resolution within 3 working days
    • low incidents : Response within 72 hours, resolution within 15 working days
  • regular communication with stakeholders during critical incident resolution with hourly updates
  • cooperation in deploying BAR files from GitLab to UAT and PROD environments according to the instructions of the development team
  • configuration and management of integration servers, including ODBC, SFTP, SMTP and certificate storage
  • assistance with OS updates and implementation of annual high availability (HA) testing
  • documentation and reporting:
    • updating the technical documentation for all changes and modifications
    • preparation of monthly reports on platform performance, SLA compliance, incident resolution and capacity planning
    • analyzing performance trends and providing technical recommendations for system optimization
  • cooperation possible in the hybrid mode REMOTE / ON-SITE ( 2x per month Bratislava )

Project requirements

  • min. 3-year project experience in the position of L3 specialist/support with the integration platform IBM ACE
  • experience with IBM ACE and integration platforms including High Availability (HA) and Disaster Recovery (DR) configurations
  • knowledge:
    • GitLab for source management and deployment
    • ODBC, SFTP, SMTP and certificate management configurations
    • version control systems and CI/CD pipeline
  • experience with:
    • problem solving, root cause analysis and complex incident management
    • security patches and system update processes
  • fluent knowledge of the Slovak and/or Czech language (both spoken and written)
  • communicative knowledge of the English language (both verbal and written)
  • strong analytical and problem-solving skills, especially in stressful situations
  • effective communication skills for regular incident reporting and updates to stakeholders
  • communicativeness
  • assertiveness
  • responsibility
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