lock-svg project
Successfully occupied
View project information dropdown icon
Wallet icon Coin icon Rate 170 000 CZK - 230 000 CZK / month info
Timer icon Form of cooperation Full-time
Briefcase icon Sector Automotive
Location icon Location 100% Remote

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 12 months with the possibility of extension
Period of cooperation 01.08.2025 - 31.07.2026
Start date 01.08.2025 or by agreement
Technology
  • AWS Amazon Web Services
  • MS Azure
  • Salesforce CRM
Languages
  • English flag English - active, B2/C1/C2

Project description

  • Expert consulting role in the design and implementation of Salesforce solutions in the B2C call center area
  • Integration and optimization of processes in Sales Cloud and Service Cloud with an emphasis on customer support
  • Mapping of incoming calls processes, design of scenarios and functional requirements
  • Close cooperation with the client's team and other experts within the European automotive group
  • Participation in strategic workshops and reviews of the product backlog
  • Remote collaboration, approx. 1× monthly business trip (1–3 days)

 

Project requirements

  • Advanced experience with:
    • Salesforce Sales Cloud
    • Salesforce Service Cloud
  • Experience with:
    • Minimum 6 years of experience as a Salesforce SME / Consultant
    • Designing and implementing B2C customer support processes
  • Advanced knowledge of:
    • Analytical documentation and process reviews
    • Stakeholder management
  • Knowledge of:
    • English at a professional level
  • Advantage:
    • Knowledge of Salesforce Marketing Cloud
    • Experience in the automotive sector
Are you interested in this project?
Recommend an IT specialist Do you know anyone who could use this project? Recommend him and get a reward!
New to the world of IT freelancing ?

Freedom, flexibility, greater control over finances and career. Freelancing has evolved and offers much more today. See what's in store for you and how it will change your life.

Are you interested in this project?
Recommend an IT specialist Do you know anyone who could use this project? Recommend him and get a reward!
30 071

Titans that have
joined us

710

Clients that have
joined us

589 995

Succcessfully supplied
man-days