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Wallet icon Coin icon Rate 80 000 CZK - 106 000 CZK / month info
Timer icon Form of cooperation Full-time / 50% Remote
Briefcase icon Sector Information Technology
Location icon Location Česko

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 12 months with possibility of extension
Period of cooperation 07.01.2025 - 07.01.2026
Start date 07.01.2025 - 31.01.2025
Technology
  • JIRA
Languages
  • English flag English - active, B2/C1/C2

Project description

  • organization and management of CAB, Incident and Problem Management meetings
  • sprint management and coordination in an agile environment
  • on-call schedule management and its optimization
  • preparation and presentation of reports for internal and external stakeholders
  • problem analysis and resolution (RCA) including CAB scenario simulations
  • cooperation with the customer and internal team to improve ITSM processes

Project requirements

  • at least 4 years of experience in a similar position
  • practical experience with change management, problem solving and leading incident management meetings
  • advanced knowledge of ITSM tools such as ServiceNow, BMC Remedy or Jira
  • experience with agile methodologies
  • English at a professional level (work is done in English)
  • ability to work effectively in a team and communicate
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