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Wallet icon Coin icon Rate 4 800 € - 5 400 € / month info
Timer icon Form of cooperation Full-time
Briefcase icon Sector Information Technology
Location icon Location Off-site

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 6 months
Period of cooperation 09.01.2023 - 30.06.2023
Start date 09.01.2023 - 31.01.2023
Languages
  • English flag English - active, B2/C1/C2

Project description

  • managing problems, changes and incidents (including major incidents)
  • trend analysis to proactively resolve issues and eliminate recurring issues
  • communication with support teams, suppliers and internal teams
  • coordination of problem solving efforts across multiple teams
  • identifying performance/quality issues and proposing measures to eliminate them
  • building relationships with internal IT service providers
  • identification of deficiencies related to the quality of IT services and proposing measures to eliminate them
  • participation in IT service improvement projects
  • cooperation in OFF-SITE mode

Project requirements

  • min. 2 years of experience in IT Service Management , ideally in a multi-supplier environment
  • knowledge of IT service management procedures through ITIL or COBIT frameworks is essential
  • excellent knowledge of MS Office - especially Excel and PowerPoint
  • experience with reporting in PowerBI
  • knowledge of the CITRIX platform
  • the ability to prioritize individual tasks
  • excellent organizational and communication skills
  • excellent ability to plan and regulate your time
  • the ability to set realistic expectations
  • ITIL Foundation certificate
  • excellent knowledge of the English language
  • advantage:
    • ITIL Intermediate certificate
    • knowledge of the German language
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