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Wallet icon Coin icon Rate 4 200 € - 6 000 € / month info
Timer icon Form of cooperation Full-time / 20% Remote
Briefcase icon Sector Telco
Location icon Location Bratislava

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 6 - 12 months with the possibility of extension
Period of cooperation 01.08.2024 - 31.01.2025
Start date 01.08.2024 or by agreement
Languages
  • English flag English - active, B2/C1/C2
  • Slovak flag Slovak - native

Project description

  • working closely with a team focused on providing a seamless digital onboarding experience for our customers
  • participate in designing processes, improving the user experience and ensuring a consistent and efficient customer journey
  • key responsibilities:
    • Service Design and optimization
      • improving services and processes to increase customer satisfaction and operational efficiency
    • Customer research and analysis
      • conducting qualitative and quantitative research to understand customer needs
    • Creation of Service Blueprints
      • development of detailed maps of customer touchpoints
    • Cooperation with the team
      • cooperation with product managers, UX/UI designers, developers and other team members to implement design solutions
    • Monitoring and iteration
      • continuous monitoring and improvement of services based on feedback
  • identification of interested parties for gathering requirements and analysis
  • identification of requirements related to the project
  • proposal of innovations to improve processes/applications/services
  • prioritization of requirements in accordance with business goals and strategic visions
  • representing users in project change management
  • representing users during testing and acceptance of delivered functionality
  • analysis and evaluation of test results against requirements
  • coordination of project parts during the collection and analysis of requirements
  • collaboration in an agile team ( SCRUM )
  • collaboration in hybrid   mode , ON-SITE [Bratislava] in the ratio of 4 days and 1 day a week REMOTE

Project requirements

  • min. 3 to 5 years of project experience in the position of Service Design
    • preferably in telecommunications or digital applications
  • expertise as a business analyst or solutions architect in the digital sphere
    • ability to analyze complex processes and identify opportunities for improvement
  • experience with/knowledge of:
    • advanced knowledge of Service Blueprint
    • Customer Journey Mapping
    • Design Thinking
  • excellent communication and presentation skills for effective cooperation
  • creative problem solving applicable in the real world
  • strong facilitation skills (be able to lead meetings , make decisions and plan by consensus with the participants)
  • problem-solving orientation
  • excellent time-management
  • attention to detail and orientation to continuous process improvement
  • active knowledge of the English language (verbal and written)
  • advantage of experience with:
    • by working in the telco field
  • strong organizational, negotiation and analytical skills
  • open to new ideas and visions
  • the ability to respond flexibly and adapt to change
  • proactive approach
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