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Wallet icon Coin icon Rate 90 € - 140 € / man-day
Timer icon Form of cooperation Full-time
Briefcase icon Sector Information Technology
Location icon Location Bratislava
Project duration 12 months with the possibility of extension
Period of cooperation 01.05.2024 - 30.04.2025
Start date 01.05.2024 or by agreement
Languages
  • English flag English - conversational, B1
  • Slovak flag Slovak - active, B2/C1/C2

Project description

  • providing support to first-level end users and solving technical problems
  • guiding users through the process of solving technical IT problems
  • obtaining important and specific information by asking questions about the problem
  • diagnosing problems and, if necessary, directing unresolved issues to the next level of support
  • end-user support when using PCs, printers, laptops, Microsoft Office and MS Windows and common applications in a Windows environment
  • responsibility for L1 level support
  • cooperation possible 100% ON-SITE [Bratislava] during the first three months, then REMOTE cooperation possible 2 days a week

Project requirements

  • min. 2 years of professional experience with end-user support
  • good knowledge or experience with computers, printers, laptops
  • experience with Microsoft Office and MS Windows
  • experience with the administration of common applications under MS Windows
  • basic knowledge of networks
  • ability to correctly diagnose problems and, if necessary, direct unresolved issues to the next level of support
  • experience with one of some ticketing systems ( ideally ServiceNOW )
  • technical education is an advantage
  • excellent communication skills and time management
  • active listening and empathy towards colleagues
  • ability to solve problems
  • English at a communication level (both spoken and written)
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