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Wallet icon Coin icon Rate 5 000 € - 5 600 € / month info
Timer icon Form of cooperation Full-time / 60% Remote
Briefcase icon Sector Logistics
Location icon Location Praha

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 6 months with possible extension
Period of cooperation 15.06.2026 - 15.12.2026
Start date 15.06.2026 - 22.06.2026
Project duration 6 months with possible extension
Period of cooperation 15.06.2026 - 15.12.2026
Start date 15.06.2026 - 22.06.2026
Technology
  • MS Windows Server
  • IBM iSeries
Languages
  • English flag English - active, B2/C1/C2

Project description

  • support of a large global ERP environment, ensuring stable operation of key business processes in international operations
  • work in a technically focused support team resolving incidents, workflows, integrations, and transaction processing across the enterprise environment
  • utilization of Infor System21, IBM i / AS400, Workflow, SiWa, doc.Connect technologies, and Windows-based peripheral services
  • incident resolution, troubleshooting, and coordination of corrective actions in an enterprise ERP environment
  • queue monitoring, ticket triage, request prioritization, and operational ownership of incidents
  • escalation of more complex incidents to L2/L3 support and coordination of further progress
  • analysis of application logs, system behavior, and process execution failures
  • investigation of problems in the areas of applications, workflows, integrations, and transaction processing
  • support of operational stability, adherence to SLA/TRT, and service continuity
  • creation and updating of SOP and knowledge documentation
  • involvement in automation, operational improvements, and preventive monitoring
  • support of Problem Management activities and root cause analysis
  • collaboration in an onsite mode 1 to 2 days per week and remote for the rest of the week, with the possibility of extension

Project requirements

  • advanced experience with:
    • troubleshooting and incident investigation in an enterprise environment
    • high-volume operational support environments
    • incident handling, prioritization, ticket triage, and resolution coordination
    • analysis of application logs, system behavior, and processing failures
    • operational support of business-critical applications focusing on stability and service continuity
  • experience with:
    • ERP systems or application support of large enterprise systems
    • queue monitoring, incident queue management, and operational ownership of requests
    • escalating incidents to L2/L3 support
    • support of SLA/TRT processes
    • creation of SOP and knowledge documentation
    • support of Problem Management and root cause analysis
  • advanced knowledge of:
    • analytical thinking and structured problem-solving
    • independent work in a technically complex environment
    • rapid learning of proprietary systems and orientation in unfamiliar applications
  • knowledge of:
    • IBM i / AS400
    • Infor System21 or JBA
    • Workflow, SiWa or doc.Connect
    • Windows Server 2016/2025
    • basics of programming or scripting
  • advantageous:
    • experience with automation of operational activities
    • familiarity with AI tools for improving support processes
    • experience with preventive monitoring and design of operational improvement activities
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