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Timer icon Form of cooperation Part-time / 90% Remote
Briefcase icon Sector Banking
Location icon Location Bratislava

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 6-18 months with the possibility of extension
Period of cooperation 01.07.2026 - 31.12.2026
Start date 01.07.2026 or by agreement
Project duration 6-18 months with the possibility of extension
Period of cooperation 01.07.2026 - 31.12.2026
Start date 01.07.2026 or by agreement
Languages
  • English flag English - active, B2/C1/C2
  • Slovak or Czech flag Slovak or Czech - native

Project description

  • responsibility for consulting services in the area of an integration project during the supplier selection phase for Genesys Cloud CX in the banking sector
  • consulting during the analytical and implementation phase of replacing Cisco UCCE contact center with Genesys Cloud CX
  • communication with all stakeholders and organization of meetings
  • participation in workshops and offer evaluations
  • identification and elimination of potential project problems and risks and subsequent team coordination to prevent them
  • possible cooperation in a part-time predominantly REMOTE mode

Project requirements

  • expert experience in implementation and integration of Genesys Cloud CX for enterprise clients (ideally from the banking sector)
  • advanced experience with Genesys Cloud CX products
  • exceptional communication skills - written and verbal (especially in English) and the ability to communicate at multiple levels within the company
  • strong facilitation skills (being able to lead meetings and consensually make decisions and plan together with participants)
  • understanding of business requirements and needs
  • problem-solving orientation
  • excellent time-management
  • attention to detail and orientation towards continuous process improvement
  • ability to manage system analysis and identify dependencies with constant regard to business requirements
     
  • significant advantage: experience with contact center migrations (ideally from Cisco UCCE and/or to Genesys Cloud CX)
     
  • creativity and openness to new ideas and visions
  • ability to react flexibly and adapt to change
  • proactive approach
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