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Wallet icon Coin icon Rate 3 200 € - 4 000 € / month info
Timer icon Form of cooperation Full-time / 60% Remote
Briefcase icon Sector Logistics
Location icon Location Praha

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 7 months with possibility of extension
Period of cooperation 02.01.2025 - 02.08.2025
Start date 02.01.2025 or by agreement
Technology
  • MS Active Directory
Languages
  • English flag English - active, B2/C1/C2

Project description

  • providing 1st level IT support to end users
  • identification and resolution of technical problems associated with the operation of IT systems
  • user account management via Azure Active Directory
  • documentation of incidents and requests in the relevant tool
  • cooperation with other teams in escalating more complex problems
  • monitoring and ensuring compliance with SLA and KPI
  • regular communication with Italian and British business units

Project requirements

  • at least 1 year of experience in the role of L1 support or a similar position
  • knowledge of languages:
    • language 1: fluent English at level B2/C1
    • Language 2: Fluent knowledge of Danish, Dutch or French at level B2/C1
  • basic knowledge of office applications and user account management in Azure Active Directory
  • Ability to effectively solve problems and provide quality user support
  • customer orientation and excellent communication skills
  • advantage:
    • experience working in a Service Desk environment and knowledge of ITIL processes
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