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Wallet icon Coin icon Rate 2 800 € - 3 200 € / month info
Timer icon Form of cooperation Full-time / 60% Remote
Briefcase icon Sector Logistics
Location icon Location Praha

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 5 months with the possibility of extension
Period of cooperation 21.07.2025 - 31.12.2025
Start date 21.07.2025 - 28.07.2025
Technology
  • Office 365
  • JIRA
  • ServiceNow
  • Azure AD Active Directory
Languages
  • English flag English - active, B2/C1/C2
  • Polish flag Polish - active, B2/C1/C2

Project description

  • Working in a multicultural and international environment for a leading global logistics company, which provides top-notch services and innovations in the field of transportation and logistics
  • Providing L1 technical support to end users via phone, email, and ticketing system
  • Resolving incidents and requests in Microsoft 365 and Azure Active Directory
  • Evidence, classification, and prioritization of tickets in the ITSM tool according to ITIL standards
  • Escalating more complex requests to the 2nd/3rd level of support while maintaining service continuity
  • Monitoring adherence to SLAs and reporting KPIs to the team leader
  • Collaboration with Polish and British colleagues to improve Service Desk processes
  • Participation in knowledge sharing and creating internal documentation

Project requirements

  • Minimum 1 year of experience in Service Desk or a similar IT support position
  • Technical expertise
    • Excellent knowledge of Microsoft 365 (Outlook, Teams, OneDrive)
    • Basic orientation in Azure Active Directory and user account management
    • Practical experience with any ITSM/ticketing tool (e.g., ServiceNow, JIRA Service Management)
    • Basic knowledge of operating systems Windows 10/11
  • Soft skills
    • Excellent communication skills in Polish (C1 and higher) and English (B2 and higher)
    • Demonstrable customer focus and ability to empathize
    • Independence in solving tasks and the ability to prioritize with a higher volume of tickets
  • Knowledge and competencies
    • Ability to work in a two-shift operation and adhere to SLAs
    • Expert approach to documentation and knowledge sharing within the team
    • Willingness to come onsite to the Prague offices at least 2 days a week
  • Advantage:
    • Extensive knowledge of ITIL v4 processes
    • Experience supporting users in the logistics or e-commerce sector
    • Basic knowledge of PowerShell scripts for automating routine tasks
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