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Wallet icon Coin icon Rate 80 000 CZK - 120 000 CZK / month info
Timer icon Form of cooperation Full-time / 40% Remote
Briefcase icon Sector Government
Location icon Location Praha

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 6 months with the possibility of extension
Period of cooperation 02.12.2024 - 02.06.2025
Start date 02.12.2024
Languages
  • English flag English - active, B2/C1/C2
  • Slovak or Czech flag Slovak or Czech - native

Project description

  • ensuring smooth operation of support at the interface between the customer's L1 team and L2/L3 internal teams and suppliers
  • coordination and management of incidents and service requests (service/change requests) between individual teams and suppliers
  • escalating issues and ensuring that tickets are properly distributed and resolved within the SLA
  • communication with L2/L3 vendor teams and internal technical specialists, including coordination with external partners
  • cooperation with customer-side teams, coordination of support for their IT infrastructure, including Microsoft 365 migration and other technologies (Linux, Citrix farms, Azure)
  • ensuring a smooth transition of infrastructure from on-premise to a cloud environment and support in solving technical problems
  • communication with embassies in English (B2+) and participation in onsite meetings (first month mostly full onsite, then 3+2 regime)

Project requirements

  • knowledge and experience with diagnostics and problem solving at L1 and L2 level
  • basic overview of IT infrastructure, especially Microsoft 365, Azure and network technologies
  • ability to work with tickets and escalate issues between teams
  • strong communication skills, ability to deal effectively with diverse technical and non-technical teams
  • ability to work independently and in a team, proactive approach to problem solving
  • knowledge of English at the B2+ level
  • experience of working in an ITIL environment is an advantage
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