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Wallet icon Coin icon Rate 4 000 € - 5 200 € / month info
Timer icon Form of cooperation Full-time
Briefcase icon Sector Government
Location icon Location 100% Remote

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 6 months
Period of cooperation 02.02.2026 - 31.07.2026
Start date 02.02.2026 or by agreement
Technology
  • ITIL
  • ServiceNow
Languages
  • German flag German - active, B2/C1/C2

Project description

  • preparation of test plans, test scenarios and test cases for ITSM processes (functional and non-functional testing)
  • performing manual end-to-end tests of ITSM processes (Incident, Problem, Change, Request, SLA, escalations)
  • testing configuration of the ITSM tool (workflows, states, approvals, forms, business rules)
  • testing integrations to the ITSM solution OpenText SMAX, including:
    • receiving and sending data to external systems
    • validation and regression tests after changes to integrations
    • verifying data consistency and correct processing
  • validation and regression testing after changes to configuration, customization and integrations
  • testing roles, permissions and access of users
  • cooperation with analysts, configuration and integration team in clarifying integration flows
  • reporting bugs, tracking their correction and communication with responsible teams
  • regularly informing stakeholders about the progress of testing and the quality of the solution
  • actively building a knowledge base about ITSM processes, integrations and the tested solution
  • collaboration on improving testing procedures and the quality of the delivered solution
     
  • cooperation in 100% REMOTE mode

Project requirements

  • min. 3 years of experience with manual testing of enterprise applications in the field of IT Service Management (ITSM)
  • practical experience with ITSM tools (OpenText SMAX, ServiceNow)
  • knowledge of ITSM / ITIL processes (Incident, Problem, Change, Request, SLA, CMDB)
     
  • experience with:
    • creating test scenarios and test cases based on functional and process specifications
    • testing process workflows and business rules
    • testing system integrations (API, batch interfaces...)
    • communication at multiple levels (business, process owner, configuration and integration team)
    • bug-tracking tools (Jira, Xray...)
       
  • advantage:
    • experience with API / integration testing (e.g. Postman, SoapUI, Bruno, Rest clients)
    • basic orientation in data formats (JSON, XML)
    • knowledge of ITIL framework / ITIL certification
    • ISTQB certification
    • experience from enterprise environment (state administration, banks, telco)
       
  • knowledge of German at a conversational level in word and writing (min. B2)
     
  • ability to think independently and solve problems
  • emphasis on quality, detail and understanding of processes
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