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Wallet icon Coin icon Rate 40 000 CZK - 60 000 CZK / month info
Timer icon Form of cooperation Full-time / 40% Remote
Briefcase icon Sector Information Technology
Location icon Location Praha

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 12 months with the possibility of extension
Period of cooperation 01.07.2024 - 01.07.2025
Start date ASAP
Languages
  • German flag German - active, B2/C1/C2

Project description

  • providing first-class support to users in areas such as PC, software, access, and projects
  • focusing on resolving issues on the first contact
  • diagnosing, documenting, and resolving 85% of incidents, escalating more complex issues to Level 2-3 support teams
  • ensuring proper documentation of all activities in the interaction or ticketing system
  • performing post-resolution follow-ups

Project requirements

  • experience in technical support and problem resolution
  • knowledge of technologies such as Windows 10/Windows 11, Office365, Windows Server
  • excellent command of German
  • advantageous to have analytical thinking and a proactive approach to work
  • ability to work independently and be proactive in collaboration with colleagues
  • strong analytical and technical skills, adaptability to change
  • customer satisfaction orientation, ability to manage time and priorities
  • team spirit and operational mindset
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