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Wallet icon Coin icon Rate 6 800 € - 7 800 € / month info
Timer icon Form of cooperation Full-time
Briefcase icon Sector Information Technology
Location icon Location 100% Remote

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 12 months with the possibility of extension
Period of cooperation 15.10.2025 - 31.10.2026
Start date ASAP
Technology
  • ServiceNow
Languages
  • English flag English - active, B2/C1/C2

Project description

  • implement an integrated ServiceNow CSM [Customer Service Management] and OM [Order Management] portal solution
  • analyze and define data migration requirements from external tools to ServiceNow
  • collaborate with small and medium-sized businesses to capture functional data requirements and create mapping specifications
  • ensure compliance with the Common Service Data Model (CSDM)
  • work with CSM/OM data objects (accounts, sold products, functional products, CI, contacts, contracts) to ensure accurate setup and use
  • provide guidance on best practices in the ServiceNow CSM/OM data model fields and their impact on processes
  • manage and transform large data extractions into the correct ServiceNow target format
  • contribute to the integration of CMDB structures into CSM/OM processes
  • collaboration within an international SCRUM team
     
  • collaboration possible in 100% REMOTE mode
  • final reward depends on the candidate's experience and the selection process

Project requirements

  • min. 5 years of demonstrable experience with the ServiceNow platform in the position of Business Analyst with a focus on data-related activities
  • strong background in data migration projects, including extraction, transformation, and loading into ServiceNow
  • advanced knowledge of:
    • ServiceNow CMDB (Configuration Management Database) and its role in data and process integration
    • CSM/OM data model with the ability to provide guidance on best practices and process impacts
  • practical experience with/in:
    • CSDM (Common Service Data Model) in complex environments
    • manipulation of data objects (accounts, sold products, functional products, CI, contacts, and contracts)
  • ability to collaborate with small and medium-sized businesses in defining mapping between source data and target ServiceNow fields
     
  • active knowledge of the English language both spoken and written (min. B2-C1)
     
  • strong analytical and communication skills linking functional and technical perspectives
  • ability to work independently as well as within a global team
  • proactive approach
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