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Wallet icon Coin icon Rate 2 800 € - 3 200 € / month info
Timer icon Form of cooperation Full-time / 60% Remote
Briefcase icon Sector Logistics
Location icon Location Praha

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 4 months with the possibility of extension
Period of cooperation 01.09.2025 - 31.12.2025
Start date 01.09.2025 - 08.09.2025
Technology
  • Office 365
  • JIRA
  • ServiceNow
  • Azure AD Active Directory
Languages
  • English flag English - active, B2/C1/C2

Project description

  • Work in a multicultural and international environment for a leading global logistics company, which provides top-notch services and innovations in the field of transport and logistics
  • Providing 1st level technical support to end users via phone, e-mail and ticketing system
  • Resolving incidents and requests in the Microsoft 365 and Azure Active Directory environment
  • Evidence, classification and prioritization of tickets in the ITSM tool according to ITIL standards
  • Escalating more complex requests to L2/L3 teams while maintaining service continuity
  • Monitoring SLA fulfillment and reporting KPIs to the shift lead
  • Collaboration with colleagues from the Netherlands and Great Britain to improve Service Desk processes
  • Participation in the creation and updating of internal documentation and knowledge base

Project requirements

  • minimum of 1 year of experience on Service Desk or similar IT support position
  • technical expertise
    • Excellent knowledge of Microsoft 365 (Outlook, Teams, OneDrive)
    • Basic orientation in Azure Active Directory and user account management
    • Practical experience with any ITSM/ticketing tool (e.g. ServiceNow, JIRA Service Management)
    • Basic knowledge of Windows 10/11 operating systems
  • soft skills
    • Excellent communication skills in Dutch (C1) and English (B2)
    • Demonstrable customer orientation and ability to empathize
    • Independence in solving tasks and the ability to prioritize with a higher volume of tickets
  • knowledge and competencies
    • Ability to work in three-shift operation and adhere to SLAs
    • Expert approach to documentation and knowledge sharing in the team
    • Willingness to come at least 2 days a week onsite to the offices in Prague
  • advantage:
    • Extensive knowledge of ITIL v4 processes
    • Experience with user support in the logistics or e-commerce sector
    • Basic awareness of PowerShell scripts for automating routine tasks
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