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Wallet icon Coin icon Rate 6 000 € - 7 400 € / month info
Timer icon Form of cooperation Part-time
Briefcase icon Sector Government
Location icon Location 100% Remote

info The reward is calculated upon delivery of 20 MD per month (1MD=8h)

Project duration 24 months
Period of cooperation 16.12.2025 - 31.12.2027
Start date 16.12.2025 or by agreement
Languages
  • German flag German - active, B2/C1/C2

Project description

  • Support of Software Asset Management (SAM) processes
    • Design and development of concepts and solutions in the area of Software Asset Management
    • Preparation and maintenance of process documentation, work templates, and decision-making documents
    • Defining requirements and coordinating their implementation within the project
    • Management and support of pilot projects related to the introduction of the SAM service
    • Planning and management of the rollout of the SAM concept and its transition to normal operation
    • Cooperation with the customer in solving service requests and setting up operational processes
    • Ensuring handover, coordination, and documentation between the project and operational phase
    • Close cooperation with internal project management, technical and data teams
       
  • Operation of Software Asset Management
    • Ensuring the operation and development of the SAM service within the organization
    • Support for pilot projects and new implementations in the area of expanded license management
    • Coordination of customer service requests, including their categorization, prioritization, and monitoring of progress
    • Management of the quality of service provided and customer satisfaction
    • Management and ongoing update of SAM service descriptions and catalog
    • Creation and analysis of compliance reports for assigned software vendors (e.g., Microsoft, Adobe, Oracle, VMware)
    • Advice on licensing models and interpretation of contractual terms
    • Identification and evaluation of licensing requirements according to product specifications and technical parameters
    • Control and evaluation of the licensing situation, including the preparation of license balances and recommendations for optimization
    • Cooperation in ensuring the quality of technical and business data in the SAM system
    • Support for internal and external license audits, including the preparation of documents for audit teams
    • Active communication with the customer, sharing of experience and providing support in the use of SAM tools
       
  • Possible cooperation in full REMOTE mode and in partial PART-TIME in the range of 20%-60% FTE

Project requirements

  • Minimum 5 years of experience in managing or implementing IT services, ideally in the area of Software Asset Management (SAM), IT Service Management (ITIL) or Service Transition
  • Experience with process design, documentation preparation, and service model definition
  • Ability to work independently and responsibly on assigned tasks
  • Excellent analytical, organizational, and problem-solving skills
  • Excellent communication, presentation, and negotiation skills (min. 2 years of experience in these areas)
  • Customer-oriented, proactive approach and focus on the quality of provided services
  • Practical experience with compliance reporting, license audits, and the interpretation of license models of major vendors (Microsoft, Adobe, Oracle, VMware, etc.)
  • Good knowledge of MS Office / Office 365
     
  • German language - communicative level, both written and spoken (C1)
     
  • Advantage:
    • Knowledge of the ITIL framework or experience with implementing IT processes in an enterprise environment
    • Experience with USU License Management (LiMa) tools or other SAM platforms, experience with license audits and SLA reporting
       
  • Experience with coordinating customer requirements and communicating with both the business and IT parts of the organization
  • Ability to analyze technical and business data and translate them into licensing recommendations
  • Strong customer focus and quality of service provided
  • Independence, systematic approach, and ability to effectively solve problems
     
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